Whereby - Customer Insights Dashboard – Stale Data – Incident details

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Customer Insights Dashboard – Stale Data

ResolvedDegraded performance110 hours

Affected

Admin dashboard

Degraded performance from 11:00 AM to 1:00 AM

  • ResolvedUTC
    This incident has been resolved.
  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • UpdateUTC

    The third party provider has found the root cause of the issue on their side and they are actively working on a fix. We will provide further updates as the situation progresses.

  • UpdateUTC

    We are continuing to work on a fix for this incident together with the third party provider.

  • IdentifiedUTC

    What's happening

    Some customers may currently be seeing outdated data in the Customer Insights section of their dashboard.

    Impact

    - Customer Insights data does not reflect the most recent activity

    - Insights API is also affected.

    - No data has been lost. All data will be available after the incident is resolved

    - All other platform functionality is unaffected

    What we're doing

    We have identified the root cause as a bug introduced by a third-party maintenance update. We have raised a ticket with the provider and they are actively investigating. We will provide updates as the situation progresses.

  • InvestigatingUTC

    Customers may currently be seeing outdated data in the Customer Insights section of their dashboard.

    Impact

    - Customer Insights data does not reflect the most recent activity

    - Insights API is also affected.

    - No data has been lost. All data will be available after the incident is resolved

    - All other platform functionality is unaffected

    What we're doing

    We are currently investigating the root cause.