Customer insights (dashboard and api) - degraded performance - Incident details - Whereby

Resolved

Degraded performance

Started 2 days agoSeptember 22, 2026Lasted about 2 hoursSeptember 22, 20265:43:077:45:01 PMUTC

Affected

Embedded API

Admin dashboard

Updates

Resolved
September 22, 2026 at 7:45:01 PMUTC
Resolved
September 22, 2026 at 7:45:01 PMUTC
This incident has been resolved.
Monitoring
September 22, 2026 at 6:48:23 PMUTC
Monitoring
September 22, 2026 at 6:48:23 PMUTC
We have cleared out some long-running jobs affecting the performance, monitoring....
Investigating
September 22, 2026 at 5:43:07 PMUTC
Investigating
September 22, 2026 at 5:43:07 PMUTC
We are currently investigating failed and slow responses from our customer insights api

Whereby - Customer insights (dashboard and api) - degraded performance – Incident details